Sales Policy
Effective Date: January 15, 2025

At Diamond Elite Jewel, we are dedicated to offering our customers high-quality jewelry and exceptional service. This Sales Policy outlines the terms and conditions for all sales transactions, including order placement, pricing, payment, and related matters. By purchasing products from our website, you agree to the following terms.

1. Order Placement

When you place an order on our website, you are making an offer to purchase the items in your shopping cart. All orders are subject to acceptance by Diamond Elite Jewel, and we reserve the right to refuse or cancel any order at our discretion, for reasons such as:

  • Product availability
  • Payment issues
  • Inaccurate information or suspected fraudulent activity
  • Violation of our terms and conditions

Once your order is confirmed, you will receive an email with your order details, including the items purchased, shipping address, and estimated delivery time.

2. Pricing

  • Pricing Accuracy: We strive to ensure that product prices are accurate and up-to-date. However, we reserve the right to adjust prices at any time due to errors, market conditions, or other unforeseen circumstances.
  • Sales and Discounts: We may offer promotions, sales, or discounts on certain items, subject to specific terms and conditions. Discounts are valid only for the time period specified and may not be combined with other offers unless stated.
  • Currency: All prices are listed in US dollars (USD) unless otherwise specified.

3. Payment Methods

We accept the following payment methods for online orders:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: Secure payments through your PayPal account
  • Gift Cards: Diamond Elite Jewel gift cards (if available)

All payments must be completed before your order is processed. If there is a payment issue, such as a declined transaction or fraud detection, we will contact you to resolve it. Your order will not be shipped until payment is successfully processed.

4. Order Confirmation and Processing

Once we receive your order and payment, you will receive an order confirmation email that includes:

  • Your order number
  • A summary of the products purchased
  • The provided shipping address
  • Estimated delivery time

Order processing usually takes 1-2 business days. Once your order ships, you will receive another email with tracking information.

5. Shipping and Delivery

  • Shipping Methods: We offer various shipping options, including standard and expedited shipping. Delivery times depend on the selected method and your location.
  • Shipping Fees: Shipping costs are calculated at checkout based on the size, weight, and destination of your items.
  • International Shipping: We offer international shipping to select countries. International fees, customs duties, and taxes will be calculated at checkout.
  • Delivery Times: Domestic orders usually arrive within 5-7 business days (standard) or 2-3 business days (expedited). International deliveries may take longer based on destination and customs processing. Delivery times are estimates and can be affected by factors like weather, holidays, or carrier delays.

6. Order Modifications or Cancellations

If you need to modify or cancel your order, please contact our customer service team immediately. We process orders quickly, so changes or cancellations may not be possible after the order has been shipped. If your order has already shipped, please refer to our Refund and Returns Policy for a refund or exchange.

7. Sales Tax

Sales tax will be applied to orders where required by law. The applicable tax amount will be calculated based on the shipping address and local tax rates.

8. Returns and Refunds

If you’re not satisfied with your purchase, please refer to our Refund and Returns Policy for instructions on how to return or exchange an item. Returns must be initiated within 30 days of delivery, and the item must meet our eligibility criteria.

Refunds will be issued to the original payment method, and it may take 5-7 business days for the refund to appear on your account, depending on your payment provider.

9. Limited Warranty

Diamond Elite Jewel offers a limited warranty on certain products, which covers defects in material and craftsmanship under normal use. Warranty details, including coverage and duration, are provided with the product at the time of purchase. This warranty excludes damage caused by misuse, accidents, or wear and tear.

10. Customer Service and Support

If you have any questions or need assistance with your order, payment, or any other inquiries, our customer service team is here to help. Contact us at:

11. Privacy and Data Protection

We are committed to safeguarding your personal information and using it only in accordance with our Privacy Policy. We take necessary measures to protect your data during payment, shipping, and other interactions.

12. Limitation of Liability

Diamond Elite Jewel is not responsible for any indirect, incidental, or consequential damages resulting from the use or inability to use our products, including damage to personal property, lost profits, or business interruptions. Our liability is limited to the purchase amount paid for the product.

13. Changes to This Sales Policy

We may update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated Effective Date. We encourage you to review this policy periodically to stay informed about any updates.

Thank you for shopping with Diamond Elite Jewel. We are committed to providing you with high-quality products and exceptional service. If you have any questions, please don’t hesitate to reach out to us.