Diamond Elite Jewel Delivery Policy
Effective Date: January 15, 2025

At Diamond Elite Jewel, we are dedicated to ensuring that your orders are delivered promptly, safely, and efficiently. This Delivery Policy outlines the terms and conditions for the shipment and delivery of products purchased through our website. By placing an order with us, you agree to the following terms.

1. Delivery Options and Timeframes

We offer flexible shipping options to cater to your needs:

  • Standard Shipping: Delivery within 5–7 business days after order processing.
  • Expedited Shipping: Delivery within 2–3 business days after order processing.
  • Next-Day Shipping: Available for orders placed before 12 PM (local time). Items will arrive the next business day.

Note: Delivery times may vary depending on the destination, carrier, and unforeseen delays (e.g., weather or customs for international orders).

2. Shipping Costs

Shipping fees are calculated based on the following factors:

  • Order Size and Weight: Heavier or bulkier items may incur additional fees.
  • Delivery Location: Charges depend on the destination, including international shipping rates.
  • Selected Shipping Method: Faster delivery options typically have higher fees.

Shipping costs will be displayed clearly during the checkout process.

3. Order Processing

We strive to process orders promptly to meet delivery timelines:

  • Order Handling: Orders are processed within 1–2 business days of payment confirmation.
  • Weekend and Holiday Processing: Orders placed on weekends or public holidays will be processed on the next business day.
  • Custom Orders: Items requiring personalization or customization may take additional processing time, as specified during the order process.

4. Delivery Tracking

Stay informed about your order’s journey:

  • Tracking Information: Once your order is shipped, you will receive a confirmation email with a tracking number and carrier details.
  • Real-Time Updates: Use the tracking number to monitor the status of your delivery through the carrier’s website.

5. International Deliveries

We ship worldwide to bring luxury to your doorstep:

  • Customs and Duties: International orders may be subject to customs duties, taxes, or fees based on the destination country’s regulations. These are the buyer’s responsibility.
  • Delivery Timeframe: International deliveries may take longer due to customs clearance and other factors. Estimated delivery times will be provided at checkout.

6. Delivery Address Requirements

To ensure smooth delivery, please provide:

  • A complete and accurate shipping address.
  • A contact number for any delivery-related inquiries.

Note: We are unable to deliver to P.O. Boxes or APO/FPO addresses at this time.

7. Failed Deliveries and Redelivery

In cases where delivery cannot be completed:

  • Incorrect Address: If the address provided is incorrect or incomplete, the order may be delayed or returned. Customers are responsible for any additional shipping charges for redelivery.
  • Missed Deliveries: If delivery is missed, the carrier may attempt redelivery or provide instructions for package pickup.

8. Damaged or Lost Packages

We take utmost care in packaging your orders, but if issues arise:

  • Damaged Items: Contact us within 48 hours of delivery with photos of the damaged product and packaging for a resolution.
  • Lost Packages: If a package is lost in transit, please notify us, and we will work with the carrier to resolve the issue.

9. Changes to Delivery Information

If you need to modify your delivery address or shipping method after placing your order, please contact us immediately. While we will make every effort to accommodate your request, changes cannot be guaranteed once an order is shipped.

10. Contact Information

For questions or assistance regarding delivery, please reach out to our customer support team:

Thank you for choosing Diamond Elite Jewel. Your satisfaction is our top priority, and we are committed to delivering your purchases with care and efficiency.